Privacy Policy – CareNear.ca

Effective Date: July 29, 2026

At CareNear.ca, operated by CareHub Network, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how CareNear.ca and CareHub Network collect, use, protect, and disclose personal information when you visit our website, submit an inquiry, contact us, or use our services.

By using CareNear.ca, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information when you browse CareNear.ca, submit an inquiry or lead form, contact us, subscribe to communications, or otherwise interact with our website.

Personal Information

Depending on how you use CareNear.ca, we may collect:

Name
Email address
Phone number, if you choose to provide it
City, town, or area where retirement living is being sought
Information about the type of retirement living being considered
Preferences regarding retirement living options
Information you voluntarily include in a message or inquiry
Other information reasonably necessary to respond to your request

Our current inquiry forms may ask for basic information such as your name, email address, and city or town.

We aim to collect only information that is reasonably necessary to respond to your inquiry and provide relevant assistance.

Information You Voluntarily Provide

You may choose to provide additional information when contacting us or submitting an inquiry.

For example, you may tell us about preferred location, type of accommodation, desired services, timing, budget, or other preferences.

Please do not submit unnecessary medical, health, financial, or other highly sensitive personal information through CareNear.ca forms.

Automatically Collected Information

Like most websites, CareNear.ca may automatically collect certain technical and usage information, which may include:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate geographic information
Date and time of visits
General website usage and interaction information

This information may be collected through server logs, cookies, analytics services, and similar technologies.

2. How We Use Your Information

We may use information collected through CareNear.ca for the following purposes.

Responding to Inquiries

When you submit an inquiry, we may use your information to:

Respond to your request
Understand what type of retirement living you are looking for
Understand your location and preferences
Identify potentially relevant retirement living options
Provide information about retirement homes and retirement communities
Communicate with you by email or other contact information you provide
Follow up regarding your inquiry

Helping You Find Retirement Living Options

CareNear.ca may review the information you provide and use it to help identify retirement homes, retirement communities, or other potentially relevant options.

Where appropriate, and with your knowledge or consent where required, we may share relevant information with a retirement home or other organization that may be able to assist with your request.

For example, if you contact CareNear.ca looking for independent living in a particular city, we may use the information you provide to help identify potentially suitable options and facilitate communication with those providers.

CareNear.ca does not guarantee that any particular retirement home, community, service, price, availability, or recommendation will be suitable for your individual circumstances.

Website Operations and Improvement

We may use information to:

Operate and maintain CareNear.ca
Improve our website and services
Understand how visitors use the website
Analyze website traffic and usage patterns
Improve the user experience
Detect, prevent, and address security issues, fraud, or abuse

Communications and Marketing

If you voluntarily subscribe to newsletters or marketing communications, we may use your email address to send you:

Retirement living information
Guides and educational content
CareNear.ca news and updates
Website or service updates
Promotional communications

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

3. How We Share Your Information

CareNear.ca and CareHub Network do not sell or rent your personal information.

We may disclose personal information in limited circumstances.

Retirement Homes and Related Organizations

When appropriate, we may share relevant information with retirement homes, retirement communities, or other organizations in order to respond to your inquiry or help connect you with potentially suitable options.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

Service Providers

CareNear.ca and CareHub Network may use third-party service providers to help operate the website and business, including providers of:

Website hosting
Email services
Form processing
Analytics
Website security
Payment processing
Technical services
Other administrative or business services

These providers may have access to personal information only to the extent reasonably necessary to provide their services.

Legal Requirements

We may disclose personal information when required or permitted by applicable law, legal process, court order, or government request.

We may also disclose information when reasonably necessary to protect the rights, safety, property, or security of CareNear.ca, CareHub Network, our users, or others.

4. Consent

Where required by applicable privacy law, we obtain meaningful consent for the collection, use, and disclosure of personal information.

When you voluntarily submit information through a CareNear.ca inquiry or contact form, we may use that information to respond to your request and provide the assistance described at the time of collection.

Where your information may be shared with a retirement home or another organization to help fulfill your request, we will provide appropriate information about that use or obtain consent where required.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Canadian privacy guidance emphasizes that people should understand what information is being collected, why it is being collected, and with whom it may be shared.

5. Limiting Information We Collect

CareNear.ca aims to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

You are not required to provide information that is not necessary for your inquiry.

However, if you choose not to provide information needed to respond to your request, we may not be able to provide the requested assistance.

6. Cookies and Analytics

CareNear.ca may use cookies and similar technologies to:

Operate the website
Remember preferences
Improve website functionality
Understand visitor activity
Analyze traffic and usage patterns
Improve website performance

These technologies may collect information such as pages visited, browser information, device information, approximate location, and general usage patterns.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

CareNear.ca may also use third-party analytics services to understand how visitors use the website.

7. Security

CareNear.ca and CareHub Network take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

The security measures used may vary depending on the nature and sensitivity of the information involved.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Canadian privacy guidance recommends safeguards appropriate to the sensitivity of the personal information being handled.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

Respond to and manage inquiries
Provide requested services
Maintain appropriate business records
Resolve disputes
Comply with legal or regulatory obligations
Meet legitimate business requirements

When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with our practices and applicable legal requirements.

Canadian privacy guidance states that personal information should generally be retained only as long as necessary to fulfill the purposes for which it was collected.

9. Your Privacy Rights

Depending on applicable law, you may have rights concerning personal information that CareNear.ca or CareHub Network holds about you.

These may include the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask questions about how your information is collected, used, or disclosed
Withdraw consent where applicable
Unsubscribe from marketing communications

To request access to or correction of your personal information, please contact us using the information provided below.

We may need to verify your identity before providing access to personal information or making certain changes.

Under PIPEDA, individuals generally have a right to request access to personal information held about them and to challenge its accuracy or completeness.

10. Third-Party Websites

CareNear.ca may contain links to websites operated by third parties, including retirement homes, retirement communities, service providers, and other organizations.

Once you leave CareNear.ca, the privacy practices of those third-party websites are governed by their own privacy policies.

CareNear.ca and CareHub Network are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

11. Children’s Privacy

CareNear.ca is intended for adults and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through the website.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to CareNear.ca, CareHub Network, our services, business practices, or applicable privacy requirements.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy concern, please contact us:

CareNear.ca
Operated by CareHub Network
Email: hello@carehubnetwork.com
Address: 621 Vine Street, St. Catharines, Ontario, Canada