Privacy Policy

Effective Date: October 14, 2026

CareNear.ca is operated by CareHub Network. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website.

Our Commitment to Families

CareNear.ca helps individuals and families research and compare retirement living options based on their needs, preferences, location, budget, and care requirements.

CareNear.ca currently has no business relationships with individual retirement homes and does not receive referral fees or payments from retirement homes. Our focus is to help families make informed decisions based on their needs rather than financial incentives from a particular residence.

Information We Collect

When you submit a form or contact us, we may collect information such as:

Your name and email address.
Your phone number, if provided.
Your preferred city, town, or geographic area.
Information about the person seeking retirement living.
Your preferences, budget, care requirements, and other details you choose to provide.
Any additional information included in your message or inquiry.

We may also collect limited technical information about how visitors use our website, such as pages visited, browser type, and general website usage data, depending on the analytics and website tools in use.

How We Use Your Information

We use the information you provide to:

Respond to your questions and inquiries.
Understand your retirement living needs and preferences.
Research and compare retirement living options when requested.
Provide our Personal Research Service, where applicable.
Communicate with you about a request or service you have asked us to provide.
Maintain, protect, and improve our website and services.
Meet applicable legal requirements.

We only use personal information for purposes that are reasonably connected to these activities or as otherwise permitted or required by law.

How We Handle Your Information

When you submit an inquiry through CareNear.ca, your information is received by CareNear.ca so that we can review and respond to your request.

We do not automatically forward your inquiry or personal information to retirement homes. We do not sell or rent your personal information to retirement homes or other third parties.

If you specifically ask us to help contact a retirement home or authorize us to share relevant information with a third party, we may do so with your permission and only to the extent reasonably necessary for that request.

We may use service providers to support website hosting, form submissions, email communications, analytics, and other business operations. These providers may process information on our behalf as necessary to provide their services.

We may also disclose information when required by law, to respond to valid legal processes, or to protect our rights, users, and services.

Personal Research Service

If you use our Personal Research Service, we may use the details you provide to research and compare retirement living options based on your stated requirements.

Information provided through this service is used to prepare research and recommendations for you. Information about pricing, availability, services, admission requirements, and care capabilities may change and should be confirmed directly with the relevant residence before making a decision.

Email Communications

We may email you to respond to your inquiry, ask for clarification, provide requested research, or communicate about a service you have requested.

We do not use your inquiry as permission to send unrelated promotional emails or newsletters. You may contact us at any time if you have questions about our communications or wish to request that we stop contacting you, subject to any communications necessary to complete a service you have requested or meet legal obligations.

Cookies and Website Analytics

Our website or its service providers may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features. The information collected through analytics tools depends on the tools enabled on our website and their respective privacy practices.

Data Storage and Security

We take reasonable steps to protect personal information against loss, unauthorized access, misuse, disclosure, or alteration. Access to information is limited to those who need it to respond to inquiries or operate our services.

No method of transmitting or storing information online is completely secure. For this reason, we cannot guarantee absolute security.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide requested services, maintain appropriate business records, resolve disputes, and meet applicable legal requirements. When information is no longer needed, we take reasonable steps to delete it or otherwise dispose of it securely.

Your Privacy Choices

You may contact us to ask about the personal information you have provided, request access to it, request corrections, or ask us to delete it where applicable law permits.

Some information may need to be retained to complete a requested service, maintain business records, or comply with legal obligations. We will handle requests in accordance with applicable privacy laws.

Third-Party Websites

CareNear.ca may contain links to third-party websites, including retirement home websites and other resources. We do not control those websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

CareNear.ca is intended for adults researching retirement living options for themselves, family members, or other people they support. Our services are not directed at children, and we do not knowingly collect children's personal information for our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will be published on this page with a revised effective date where appropriate.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

CareNear.ca
Operated by CareHub Network
Email: hello@carehubnetwork.com
Address: 621 Vine Street, St. Catharines, Ontario, Canada